Privacy Policy

Last updated: March 25, 2026

1. Introduction

ViolationNet ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address and password (stored securely hashed)
  • Property Data: Addresses you add for monitoring
  • Payment Information: Processed securely by Stripe; we do not store credit card numbers
  • Communications: Messages you send to our support team

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, search queries
  • Device Information: Browser type, operating system, IP address
  • Cookies: Session cookies for authentication; analytics cookies (see Section 5)

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Send violation alerts and digest emails
  • Process payments and manage subscriptions
  • Respond to support requests
  • Improve the Service through analytics
  • Send important service updates (you cannot opt out of these)
  • Send marketing communications (with your consent; you can opt out)

4. Third-Party Services

We share data with the following third-party services:

4.1 Stripe (Payments)

Stripe processes all payments. When you subscribe, your payment information goes directly to Stripe. See Stripe's Privacy Policy.

4.2 SendGrid (Email)

We use SendGrid to send emails. Your email address and message content are processed by SendGrid. See SendGrid's Privacy Policy.

4.3 Google Analytics

We use Google Analytics to understand how users interact with our Service. This involves cookies and IP address collection. See Google's Privacy Policy.

5. Cookies

We use the following types of cookies:

  • Essential Cookies: Required for authentication and security
  • Analytics Cookies: Help us understand Service usage (Google Analytics)

You can disable cookies in your browser settings, but this may affect Service functionality.

6. Data Retention

  • Account Data: Retained while your account is active, plus 30 days after deletion request
  • Violation Data: Public record data; retained indefinitely for historical analysis
  • Payment Records: Retained for 7 years for tax/legal compliance
  • Analytics Data: Retained for 26 months (Google Analytics default)

7. Data Security

We implement industry-standard security measures:

  • HTTPS encryption for all data transmission
  • Passwords hashed with bcrypt
  • Database access restricted and monitored
  • Regular security updates and patches

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact us at [email protected].

9. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising privacy rights

We do not sell personal information.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in the United States. By using the Service, you consent to this transfer. We ensure appropriate safeguards are in place for international transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on the Service. Your continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or requests:

Email: [email protected]
Address: ViolationNet, Inc.
Attn: Privacy Team
[Address to be added]